VA COMMUNITY CARE
VA Community Care Chiropractor in St. Louis Park, MN
Chiropractic care for Veterans with an approved VA Community Care referral, from a fellow Veteran who is honored to help take care of you.
VA Community Care through Optum · Army National Guard veteran · Veteran and Woman-owned
FROM ONE VETERAN TO ANOTHER
Chiropractic Care for Veterans, from a Fellow Veteran
You volunteered your body, and your life, for this country and the people in it. Taking care of you now is something I’m genuinely honored to do.
I served in the Army National Guard, and I know what it means to show up for the people beside you and do things the right way. That’s how I approach VA Community Care: the right paperwork, straight answers about what your referral covers, and care chosen for what we actually find.
Whether it’s your back, your neck or a joint that’s carried a lot of miles, we’ll start by understanding what your body needs to do. And if something else is the better answer, I’ll tell you, even if that means care isn’t here.
You don’t have to navigate your health alone. I’m honored to be part of your team.
Dr. HeatherDC, MS, CCSP®
HOW REFERRALS WORK
How to Use Your VA Community Care Referral at Excelsior & Grand
Four steps from your VA provider to our table. The referral comes first.
01
Talk to Your VA Provider
Ask your VA provider for a chiropractic referral through VA Community Care. You can ask for Excelsior & Grand by name, and some VA providers recommend us to Veterans who live nearby.
02
Your Referral Is Approved
Once it’s approved, your VA provider sends the referral to us, usually by fax. The referral has to be requested and approved through the VA before your first visit.
03
Schedule Your Visit
Book a new patient appointment online or call us. Your first visit is your history and exam, and your findings and plan are reviewed at your follow-up visit.
04
Care, Billed to Optum
We bill Optum, the VA’s Community Care Network administrator, for your authorized visits. If you need more visits, you’ll request them through your VA provider.
BEFORE YOUR FIRST VISIT
What to Know About Your VA Referral
VA Community Care lets eligible Veterans see a community provider, like Excelsior & Grand, when their VA provider refers them. A few details make the process smoother.
Questions about your referral? Call us at (952) 920-9247 and we’ll help you understand the next step.
Good to Know
- The referral comes from the VA. We can’t request or submit a referral on your behalf. It needs to be requested and approved through your VA provider before your appointment.
- Your referral sets your visits. The number of visits depends on what your VA provider authorizes.
- Need more visits? Go back to your VA provider to request them. We’ll let you know when you’re getting close.
- We bill Optum directly. Optum is the VA Community Care Network administrator for our area.
For questions about your eligibility or what your VA Community Care benefits cover, check with your VA provider.
THE E&G STANDARD
Care That Respects Your Service
Your care here follows the same standard as every patient’s: understand first, choose the treatment after the finding, explain the reason and adjust as you progress.
For Veterans, that also means clear documentation for your VA provider and honest conversations about what your referral covers, so nothing about your care is a surprise.
You gave your body to your country. It deserves careful, thoughtful care.
- The right paperwork. Clear records and communication with your VA provider.
- Straight answers. What your referral covers and what happens next.
- The right treatment. Chiropractic care chosen for what we find, not a preset protocol.
- The right referral. If someone else is the better answer, we’ll tell you.
PATIENT STORIES
Why Patients Trust Excelsior & Grand
Minnesota Monthly Best Chiropractor, seven years running (2020–2026) · Read more reviews on Google →
VA COMMUNITY CARE FAQ
VA Community Care Questions, Answered
Straight answers about referrals, scheduling and visits. Something else on your mind? Call (952) 920-9247.
Do you accept VA Community Care?
Yes. Excelsior & Grand Chiropractic sees Veterans through VA Community Care, and we bill Optum, the Community Care Network administrator for our area, for authorized visits.
How do I get a VA Community Care referral for chiropractic care?
Talk to your VA provider and ask for a chiropractic referral through VA Community Care. Once your referral is approved, your VA provider sends it to us.
Can I ask to be referred to Excelsior & Grand?
Yes. You can ask your VA provider for Excelsior & Grand Chiropractic by name. Some VA providers also recommend us to Veterans who live near our St. Louis Park, MN office.
Can you request the referral for me?
No. We can’t request or submit a referral on your behalf. It needs to be requested and approved through your VA provider before your appointment with us.
How do I schedule once my referral is approved?
Schedule a Visit online as a new patient, or call us at (952) 920-9247. Your first visit is your history and exam, and Dr. Heather reviews your findings and plan at your follow-up visit.
How many visits does my referral cover?
It depends on the referral your VA provider sends us. Each referral authorizes a set amount of care.
What if I need more visits?
To continue care after your authorized visits, you’ll need to go back to your VA provider and request more. We’re happy to share what we’re seeing so you can have that conversation.
Is there a cost to me?
Authorized VA Community Care visits are billed to Optum, and our understanding is that there’s generally no cost to the Veteran for that care. Your VA provider can confirm the details of your benefits.
What should I bring to my first visit?
A photo ID and a list of any medications and past imaging or records you think are helpful. We usually receive your referral directly from your VA provider. Jane will email your intake forms after you book; please complete them 24 hours before your visit.
Is Dr. Heather a Veteran?
Yes. Dr. Heather served in the Army National Guard. Excelsior & Grand Chiropractic is Veteran and Woman-owned, and caring for fellow Veterans is something she’s honored to do.
Where do I park?
We’re on the commercial side of The Elmwood apartments. The easiest option is the parking lot behind the building: come in through the main entrance, and our office is right inside on your left. Street parking is also available out front. If you park there, use the commercial entrance and follow the signs to our office at the back.
VETERAN AND WOMAN-OWNED
Ready When Your Referral Is
Excelsior & Grand Chiropractic in St. Louis Park, MN, serving Veterans across Minneapolis and the west metro. Once your VA Community Care referral is approved, schedule your first visit online or give us a call.
Questions about your referral? Call (952) 920-9247.