ACCESSIBILITY

Accessibility Statement

Excelsior & Grand Chiropractic is committed to ensuring digital accessibility for people with disabilities. We are continually improving the experience for everyone and applying relevant accessibility standards, aiming to align with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

Accessibility Assistance and Alternative Formats

Our online scheduling tool is provided by a third-party vendor. If you have difficulty using our website or scheduling an appointment online because of a visual, hearing, motor or cognitive disability, please contact us. Our staff will gladly help, answer your questions and book your appointment over the phone.

  • Phone: (952) 920-9247
  • Email: contactus@eandgchiro.com
  • Office address: 5605 W. 36th St., Suite 100C, St. Louis Park, MN 55416
  • Patient hours: Monday, Tuesday and Thursday 9:00 a.m.–5:30 p.m.; Friday 9:00 a.m.–12:00 p.m.

We welcome your feedback on the accessibility of our website. Please let us know if you encounter any accessibility barriers.

Nondiscrimination Notice

Excelsior & Grand Chiropractic complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. We do not exclude people or treat them differently because of these characteristics.

We provide, free of charge:

  • Aids and services to people with disabilities so they can communicate effectively with us, such as qualified sign language interpreters and written information in other formats (large print, accessible electronic formats or audio).
  • Language assistance to people whose primary language is not English, such as qualified interpreters and information written in other languages.

If you need these services, please contact us at (952) 920-9247 or contactus@eandgchiro.com, ideally before your appointment so we can arrange them.

If you believe we have failed to provide these services or discriminated in another way, you can file a grievance with Dr. Heather Flatgard O’Sullivan, DC, in person, by mail at 5605 W. 36th St., Suite 100C, St. Louis Park, MN 55416, by phone at (952) 920-9247, by fax at (952) 922-3480 or by email at contactus@eandgchiro.com. If you need help filing a grievance, our staff is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, online at ocrportal.hhs.gov, by mail at U.S. Department of Health and Human Services, 200 Independence Avenue, S.W., Room 509F, HHH Building, Washington, D.C. 20201, or by phone at 1-800-368-1019 (TDD: 1-800-537-7697). Complaint forms are available at www.hhs.gov/ocr/complaints.